Chrysler RRT 11-082 for 2011 Journey/Charger/300

2011 Dodge Journey/Charger/Chrysler 300 Reponse Transmittal (RRT) 11-082 has been released for customers who have noticed their battery dying for no apparent reason, truck release button not functioning properly, and/or passive entry taking longer than normal to functoin.The RRT posted below explains the symptoms and repair procedures sent out to all the Dodge/Chrysler/Jeep Dealerships in the U.S. If you are experiencing similar problems, we regemend contacting your local dealer to see if you qualify for a free repair under this RRT's guidelines. Keep in mind that not all vehicles are subject to this repair as they are VIN specific. If you have any questions or concerns, contact your local Dodge/Chrysler/Jeep Dealership or call your MoparPartsWorldwide Tech Team at 888-632-5106.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-016-11 REV. B, DATED AUGUST 10, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE UPDATED wiTECH REQUIREMENTS. THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-082. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING HELP THEN HELP CONTENTS AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW. THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE **12.01.109** OR HIGHER TO PERFORM THIS PROCEDURE.
SUBJECT:
Flash: No Start, Battery Drain, B1606-95, B16AF-15, B16B3-15, B1632-15, B1636-15, Passive Entry Slow Response, Trunk Lamps Shut Off Too Quick, Trunk Release Button Inoperable
OVERVIEW:
This bulletin involves flash reprogramming Body Control Module with new software.
MODELS:2011 (JC) Journey2011 (LD) Charger2011 (LX) 300
NOTE: This bulletin applies to JC vehicles built before July 2, 2011 (MDH 0702XX), and LD, LX vehicles built before June 29, 2011 (MDH 0629XX).
NUMBER: 08-016-11 REV. C
GROUP: Electrical
DATE: August 30, 2011
SYMPTOM/CONDITION:
The service flash corrects the following conditions:
No start, or drained battery, due to the BCM keeping the vehicle gemunication bus awake.
Diagnostic Trouble Codes: B1606-95, B16AF-15, B16B3-15, B1632-15, and B1636-15
Trunk Lamps turn off after 30 seconds on the first time out delay after the ignition is cycled to OFF (A reduced time out delay after the first time out is normal behavior. The ignition must be cycled before a full ten minute delay may be observed again).
Passive Entry response time seems slow. User will typically geplain of having to pull the handle twice to get it to work.
The trunk release button does not work while the doors are locked.
NOTE: This software also includes behavior modification to police vehicle only wig wag behavior.
DIAGNOSIS:
Verify that the Body Control Module is functioning as designed. If DTC's other then those listed are present, record them on the repair order and repair as necessary before proceeding further. If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition or if the technician finds the DTC, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: **THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 12.01.109 OR HIGHER TO PERFORM THIS PROCEDURE. wiTECH RELEASE 12.01.109 INCLUDES SPECIAL PROVISIONS TO ALLOW THE FLASH OF A POWERNET BODY CONTROL MODULE THAT DOES NOT REPORT A VALID MODULE PART NUMBER.**
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
NOTE: The ignition must be in the OFF position in order to flash reprogram the BCM on Powernet vehicles.
1. Flash reprogram the Body Control Module. Help using the wiTECH Diagnostic Application for flashing a Body Control Module is made available through the wiTECH Diagnostic Application. For instructions select the HELP tab on upper portion of the wiTECH window, then HELP CONTENTS. This will open the Welgee to wiTECH Help screen where help topics can be selected.
2. Place the ignition in the RUN position.
3. Wait approximately one minute for the BCM to learn the backup configuration
4. Place the ignition in the OFF position
5. Disconnect the battery and wait approximately 20 seconds.
6. Reconnect the battery.
7. Place the ignition in the RUN position.
8. Clear any DTC's that may have been set in other modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow the tech to clear them.
9. Using wiTECH, reconfigure the vehicle to properly set the configurations as appropriate for the new software. This routine is available under the 'Diagnostic Procedures' tab found on the home, 'Vehicle View', page of wiTECH.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description Amount
18-19-02-94 Flash Program Body Control Module and Reconfigure Vehicle - Powernet (C) 0.3 Hrs.
FAILURE CODE:FM Flash Module