Chrysler RRT 11-078 for 2011 Dodge Journey

2011 Dodge Journey Reponse Transmittal (RRT) 11-078 has been released for customers who have noticed an error in the Spanish or Italian Languages in the dash or the "MPH" stays on after the ignition is turned off. The RRT posted below explains the symptoms and repair procedures sent out to all the Dodge/Chrysler/Jeep Dealerships in the U.S. If you are experiencing similar problems, we regemend contacting your local dealer to see if you qualify for a free repair under this RRT's guidelines. Keep in mind that not all vehicles are subject to this repair as they are VIN specific. If you have any questions or concerns, contact your local Dodge/Chrysler/Jeep Dealership or call your MoparPartsWorldwide Tech Team at 888-632-5106.
NUMBER: 08-043-11
GROUP: Electrical
DATE: July 29, 2011
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC. THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-078. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING HELP THEN HELP CONTENTS AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW. THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 12.01 OR HIGHER TO PERFORM THIS PROCEDURE.
SUBJECT:
Flash: Rear Park Assist Displays Incorrect Language and Vehicle Speed Screen Displays MPH After Ignition Off
OVERVIEW:
This bulletin involves reprogramming the Instrument Cluster with new software.
MODELS:
2011 (JC) Journey
NOTE: This bulletin applies to models equipped with Parksense Rear Park Assist System (Sales Code XAA), built before June 13, 2011 (MDH0613XX).
SYMPTOM/CONDITION:
Some customers may experience any of the following:
The Electronic Vehicle Information Center (EVIC) Displays Incorrect Language:
The Park Assist message is displayed as Asist Estac in Italian which is not correct. It should read as Assist Parch. In Spanish, the Park Assist message is displayed as Assist Parch. It should read as Asist Estac. Kilometer Changes to MPH In The Cluster.
The Vehicle Speed screen reverts Kilometer to MPH after the ignition has been turned off for more than 2 minutes.
Reprogramming the Instrument Cluster will correct the conditions above.
DIAGNOSIS:
If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.
NOTE: The wiTECH diagnostic application is the only method for flashing ECUs. Help using the wiTECH diagnostic application for flashing an ECU is available by selecting Help then Help Contents at the top of the wiTECH diagnostic application window.
1. Using the wiTECH Diagnostic Application for flashing the Instrument Cluster is made available through the wiTECH Diagnostic Application. For instructions select the HELP tab on upper portion of the wiTECH window, then HELP CONTENTS. This will open the Welgee to wiTECH Help screen were help topics can now selected.
2. Clear any DTC's that may have been set in other modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow the tech to clear them.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description Amount
18-19-45-95 Module, Cabin gepartment Node (CCN) - Reprogram (C) 0.2 Hrs.
FAILURE CODE:
FM Flash Module